Terms and Conditions
- Vouchers are not transferable and valid only for the services mentioned therein. Any services not specifically requested, confirmed and noted on vouchers will not be rendered. All extras to be paid directly to the hotels/the service providers.
- Passenger Comments/Complaints: It is imperative that any complaints be made known to the respective handling agents or its representatives without any delay so that appropriate action can be taken.
- Cancellation/Refunds: Cancellation charges will be levied for bookings cancelled after issuance of the vouchers. Requests for refund should be made in writing within 14 days after the scheduled completion of the services. Refund requests for curtailed stays cannot be processed unless provided with documentary evidence from hotel/the service provider. All refund requests are subject to obtaining a refund approval from the hotel/the service provider and no refund can be given without this approval. The Hotel/the service provider reserves the right to process and whether or not to approve the refund request and if necessary charge an administrative fee. For packages, no refunds can be processed for partially utilized services and no-Shows. In the event of no show the supplier reserves the right to release the complete booking and levy 100% cancellation charges.
- Responsibility: It is understood that, we act as agent only for all services covered hereby. Further we shall not be responsible for any loss, injury or damage resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes.